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Air Ticket Change and Cancellation Policy (for Smartbooking)
Change fee(per person)
| Before issuing ticket | Free of charge |
| After issuing ticket | Depends on airline regulation |
Cancellation fee (per person)
| Before issuing ticket | All route | Free of charge |
| After issuing ticket | International route | Economy class --- 6,000thb Business class --- 8,000thb |
| Domestic route | 1,500thb |
- In case of change and cancellation, please change/cancel at “My page” of this website or inform to our office within business hour.
- The cancellation date is counted from one day before the check in date.
- In case of cancellation due to non-contact, there might be charged separately from the airline.
- If the ticket price is less than the above-mentioned cancellation fee, the cancellation fee will be a full charge of its the air ticket price.
- Please check conditions and required documents due to entry and departure from/to each countries by yourself.
- If there is refund to customers, we will refund amount withhold cancellation fee which mentioned above from paid amount.
- We accept the refund 1)at counter of our office 2)by transferring to customer’s bank account only.
- In case of refund at counter, we only accept the refund to the identical person who will board the flight (please bring non-used ticket and receipt)
- The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards.
- In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment.
- If the customer own official passport, please inform us when you make a reservation.
Refund conditions after ticketing (if it is different from the above specifications)
- After issuing thicket: Refund - Not allowed
- Cancellation fee (in case different from the above cancellation fee)
- In case of refund amount is confirmed after finishing to adjust an account with airline. (*It may take 3-6 months for refund)
- Changes made by the following reasons, please cancel the booking and make a new reservation.
[Change or correction of passenger name(spell). Or in case there is no vacant seat of same class in travel dates after request of change.]