English
Hotel Coupon Change and Cancellation Policy (for Smartbooking)
Change and cancellation fee
Change and cancellation fee of hotel coupon will vary depending on each hotel. Please confirm for details on the application screen at the time of hotel reservation, or my page after reservation in this website (Smartbooking).
- The cancellation date is counted from one day before the check in date.
- In case of change and cancellation, please change/cancel at “My page” of this website or inform to our office within business hour.
- Please refrain from cancelling by E-mail, Fax when the staying date is 1 week before the check in date.
- Please pay cancellation fee in case of not informing cancellation on the day of staying date.
- ”Change” includes change name of guests, type of rooms, number of staying dates.
- Cancellation fee will be charged even in an accident caused by a flight delay or traffic conditions and so on.
- If you will change the staying hotel after booking, please cancel the booking and make a new reservation.
- If you will change the staying date after booking, please cancel the booking and make a new reservation.
- In case of cancellation caused by customers condition, the customer must pay fee which goes with refundment. (Please note that in case of bank transfer to overseas countries(including Japan), the customer needs to pay the fee of overseas remittance.)
- The case of cancellation after booking, we are unable to refund the service charge when you pay by credit cards.
- If the customer own official passport, please inform us when you make a reservation.